Tuesday, December 9, 2008

Services and Quality!!!!

Last 3 days i went for a holiday with my family at A' Famosa Resort....we stayed at 2 so called 'villa' well when i went there it was quite disappointing as i expect it to be exiting and enjoyably holiday....but it was like a normal and dull day....the only excitement was watching my nephews and nieces enjoying their holidays....

The feature of the park and events were good but the disappointments were the services,the quality and also the maintenance of events,park and so forth. Like at the water park not much water playground to play with and there are a few playground had been shut down due to maintenance, For me the maintenance should be done during non peak season where there were less visitor, the should take the opportunity to utilized all the inventories at their disposal to gain the most revenue during the peak seasons....

At the animal park the shows is not shown simultaneously but one at a time this has caused the auditorium for the shows to be pack with visitors as all are concentrating at one place rather than distributed to others shows if it were done simultaneously and what shock me was at all the events the workers are the same especially the MC, where all the 3 shows at the animals park used the same MC.

The cowboy town.....it was a dull town..not much event and the carnival was good in term of the performance but the place was not showns as a cowboy town.....and among the similarities in the animal park and cowboy town was the workers are all the same no wonder the animal park closed at 7pm and the cowboy town open at 6.00pm.

Hopefully someday the A'Famosa resort management would do some study visit to oversea theme park to learn on how to improved and providing better and quality services,parks and events as it will help to boost the income and also it will help to increased their and our country imaged as a placed for a holiday getaway...

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